Making a reservation

Making a reservation ( Memesan / Memboking )

A. Special Expressions used in Making a Reservation

1.  I would like to reserve a       Single ticket       To tokyo

     ( = Saya mau memesan )       Return ticket

                                                        Busness class

                                                        Night flight

2.  I    Would like         To book a double room for this weekend.

          Want

          Am going

          Am supposed

       ( = Saya ingin/mau memesan kamar untuk akhir pekan ini )

3.   Could    I reserve a table for two for lunch ?

      May

      Can

     ( =Bisakah saya memesan meja untuk dua orang untuk    makan siang ? )

4.  Could I make a reservation for my   Traveling to USA ?

                                                                     Trip to Africa next week ?

                                                                     Journey to Bali tomorrow ?

      ( = Bisakah saya memesan untuk....)

5.  Can I book a train seat for  This afternoon ?

                                                      Tomorrow morning ?

                                                      Next Saturday ?

                                                      The 8 p.m. Tonight ?

     ( =Bisakah saya memesan tempat duduk .........)

Expression for handling a reservation

1.  Yes, Sir/ Madam. What sort of room do you need?

2.  Yes of course. Do you prefer stalls or balcony?

3.  Certainly. When will you fly, Sir?

4.  Sure. When will you be flying, Madam?

5.  I am sorry to inform you that all seats/rooms/ tables/   tickets/ inns have been reserved.

6.  Sorry, I am afraid that all seats/rooms/ tables/ tickets/ inns have been reserved.

7.  Your reservation/ booking/ arrangement/ order is only valid if you confirm at 10 a.m. tomorrow.

Language focus.

1.  Asking information about hotel

     - Could you give me some information on/about your hotel, please?

    - Can I get some information on/about your hotel?

    - Could you please give me some information on/about this hotel?

2. Asking the room rates of the hotel

    - How much is your room rate per night, please?

    - What is your room rate for a double room, please?

    - May I know how much your room rate is?

3.  Asking the room rate including breakfast.

    - Does the room rate include breakfast?

    - Does your room rate include breakfast and service?

    - Does the rate include tax and service?

4. Asking the location of the hotel.

   - Could you tell me where the location of the hotel is?

   - Is the location of this hotel far from the airport?

   - Is the hotel location in the heart of the city?

Letter of reservation ( Surat pemesanan )

Study of the case below :

              Mr. George F. Thomson, a manager of an American export company, will be going to Jakarta to attend an International Conference on Modern Marketing held by the Indonesian Business Association in September 22, 2013.

            He orders his secretary to write a letter booking a single room at the Hotel Puri Wisata Jakarta for a couple of nights. He will check in at about four p.m.

August, 26, 2013 The Manager Hotel Puri Wisata Jakarta 13709 Dear Sir, Our manager will be coming to Jakarta to attend an International Conference on Modern Marketing on September  22. I would like to reserve a single room with a private bathroom for a couple of nights. Please bill this accomodation to the company. I look forward to hearing from you soon.                                                                                                                                                                                                                                           Yours  sincerely,                                                                                                                                                                                                                                            Paula Robin

THOMSON EXPORT COMPANY 7 th floor, Queen Plaza Cleveland, Ohio 44115 USA

The secretary types the letter as shown below :

Answer the questions based on the text.

1.  Who wrote that letter ?

2.  To whom is it addressed ?

4.  Where will the manager be going next month ?

5.  What is his secretary’s name ?

6.  How long will the manager be staying at the hotel ?

7.  When will he check in at the hotel ?

8.  When will the conference be held ?

9.  Who holds the conference ?

10. What subject will the participants of the conference discuss ?